If the printer boots up to ready and you can perform an internal print such as a configuration page, chances are that the printer is working fine.ģ. In order to determine this, the Ethernet cable must first be removed from the back of the printer and the printer restarted. In rare cases there can be a printer issue. Keep in mind that if several users are sending to that printer it can be any one of them that sent the corrupt file.Ģ. The remaining jobs should then start to print. Delete that job and turn the printer ba ck on. Turn the printer off and check the print queue for the last job sent. In either case, to resolve this issue you should try the following:ġ. In some cases the file is corrupted and in other cases the printer’s firmware simply cannot interpret that file.
In general, a 49 service error is a situation where the printer cannot process a file that has been sent.
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